Returns & Exchanges
At ZENZ Organic, we want you to be completely satisfied with your sustainable beauty choices. If you are not happy with your purchase, you can return unopened products within 30 days of receipt for a full refund.
Initiate Your Return
Contact our customer service team with your order number and the reason for your return to receive a pre-paid return shipping label.
Prepare the Package
Securely pack the unused and unopened products in their original packaging to ensure they arrive back at our warehouse in perfect condition.
Ship It Back
Attach the provided return label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing