Frequently Asked Questions
Everything you need to know about our organic beauty products and services.
Are ZENZ Organic products certified organic and vegan?
Yes, our products carry several international certifications including Nordic Swan Ecolabel, Cosmos Organic, and Vegan Society. We prioritize natural ingredients and sustainable production.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, generally ranging from 3-5 business days for domestic orders.
Can I return a product if I am not satisfied?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return process.
Are your products safe for sensitive skin or allergies?
Many of our products are AllergyCertified and fragrance-free. We recommend checking the full ingredient list on each product page or consulting our 'Pure' line specifically designed for sensitive skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and MobilePay depending on your region.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.